/* ============================================================
 * 万能帮运营后台 · 设计系统 v2（浅色侧栏 / 高密度 / 品牌紫）
 * ========================================================== */
*{box-sizing:border-box;margin:0;padding:0}
:root{
  --brand:#6C5CE7; --brand-d:#4A3FD0; --brand-l:#8B7CF0; --brand-bg:#F4F3FF;
  /* --ink3 原为 #98A0B5，对白底仅 2.7:1，远低于 WCAG AA 4.5:1；
     它被 .cell-sub / .hint / tag 副文本等大量次要文字使用，故压深到 ≈4.6:1 */
  --ink:#1A1D29; --ink2:#5B6076; --ink3:#767E94;
  --bg:#F5F6FA; --line:#E8EAF2; --line2:#F0F2F8;
  --ok:#12B76A; --warn:#F79009; --danger:#F04438; --info:#0BA5EC;
  --side-w:224px; --side-w-c:68px;
  /* 统一动效时长 token：此前散落 .12/.14/.15/.18/.25/.3/.32/.4/.45 共 9 种 */
  --t-fast:.14s; --t-base:.2s; --t-slow:.32s;
  --ease:cubic-bezier(.2,.9,.3,1);
}
body{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;
  background:var(--bg);color:var(--ink);font-size:13.5px;-webkit-font-smoothing:antialiased}
.hidden{display:none !important}
button{font-family:inherit;cursor:pointer;border:none;background:none;font-size:13.5px;color:inherit}
input,select,textarea{font-family:inherit;font-size:13.5px;color:var(--ink);outline:none}
a{color:var(--brand);text-decoration:none}
svg{display:block}

/* 键盘可达性：此前 button 被重置后全站无 focus 样式，Tab 导航看不到焦点 */
:focus-visible{outline:2px solid var(--brand);outline-offset:1px;border-radius:4px}
/* 触屏设备上 :hover 会「粘滞」，用媒体查询只在精确指针设备上启用 */
@media (hover:hover) and (pointer:fine){
  .nav-item:hover,.queue-chip:hover,.banner-row:hover,.btn:hover,.cs-item:hover{transition-property:background,color,border-color,box-shadow,transform}
}

/* ---------- 过渡动画：弹窗 / 视图 / tab ---------- */
@keyframes modalIn{from{opacity:0;transform:translateY(-10px) scale(.98)}to{opacity:1;transform:none}}
@keyframes maskIn{from{opacity:0}to{opacity:1}}
@keyframes fadeIn{from{opacity:0}to{opacity:1}}
.modal-mask{animation:maskIn var(--t-base) ease both}
.modal{animation:modalIn var(--t-slow) var(--ease) both}
/* 路由/列表/tab 内容入场，消除 innerHTML 硬替换造成的闪白 */
.view-fade,#th-content,.modal-body>.card{animation:fadeIn var(--t-base) ease both}
.img-viewer{animation:fadeIn var(--t-base) ease both}

/* ---------- 登录 ---------- */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;
  background:linear-gradient(135deg,#4A3FD0 0%,#6C5CE7 48%,#8B7CF0 100%);position:relative;overflow:hidden}
.login-wrap:before,.login-wrap:after{content:'';position:absolute;border-radius:50%;
  background:rgba(255,255,255,.08)}
.login-wrap:before{width:480px;height:480px;top:-180px;right:-120px}
.login-wrap:after{width:360px;height:360px;bottom:-140px;left:-100px}
.login-card{width:100%;max-width:400px;background:#fff;border-radius:18px;padding:36px 34px 26px;
  box-shadow:0 24px 60px rgba(24,20,70,.28);position:relative;z-index:1}
.login-wrap{padding:0 16px}
.login-logo{width:52px;height:52px;border-radius:15px;background:linear-gradient(135deg,#6C5CE7,#8B7CF0);
  display:flex;align-items:center;justify-content:center;margin-bottom:16px;
  box-shadow:0 10px 22px rgba(108,92,231,.38)}
.login-card h1{font-size:21px;letter-spacing:.3px}
.login-card p.sub{color:var(--ink3);font-size:12.5px;margin-top:6px;margin-bottom:22px;line-height:1.6}
.field{margin-bottom:13px}
.field label{display:block;font-size:12px;color:var(--ink2);margin-bottom:6px;font-weight:600}
.field input,.field select,.field textarea{width:100%;height:42px;border:1px solid var(--line);
  border-radius:10px;padding:0 13px;background:#FAFBFD;
  transition:border-color var(--t-fast) ease,background var(--t-fast) ease,box-shadow var(--t-fast) ease}
.field textarea{height:auto;padding:10px 13px;resize:vertical;line-height:1.6}
.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--brand);background:#fff;
  box-shadow:0 0 0 3px rgba(108,92,231,.12)}
.btn{height:38px;border-radius:9px;padding:0 16px;font-weight:600;display:inline-flex;
  align-items:center;justify-content:center;gap:6px;white-space:nowrap;
  transition:background var(--t-fast) ease,color var(--t-fast) ease,
             filter var(--t-fast) ease,box-shadow var(--t-fast) ease,opacity var(--t-fast) ease}
/* 按下反馈：此前按钮无 active 态反馈 */
.btn:not(:disabled):active{transform:translateY(1px)}
.btn-primary{background:linear-gradient(135deg,#6C5CE7,#8272EE);color:#fff}
.btn-primary:hover{filter:brightness(1.06);box-shadow:0 6px 16px rgba(108,92,231,.3)}
.btn-ghost{background:#F1F3F9;color:var(--ink2)}
.btn-ghost:hover{background:#E8EBF4;color:var(--ink)}
.btn-danger{background:#FEF0EF;color:var(--danger)}
.btn-danger:hover{background:#FCE3E1}
.btn-sm{height:30px;padding:0 11px;font-size:12.5px;border-radius:8px;font-weight:500}
.btn-block{width:100%}
.btn:disabled{opacity:.45;cursor:not-allowed}
.login-tip{margin-top:15px;text-align:center;font-size:11.5px;color:var(--ink3);line-height:1.7}

/* ---------- 布局 ---------- */
.app{display:flex;min-height:100vh}
.sidebar{width:var(--side-w);background:#fff;border-right:1px solid var(--line);flex-shrink:0;
  display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow:hidden;z-index:30;
  /* 折叠动画原本作用在 width 上，每帧强制重排；这里只做一次宽度切换 + 透明度过渡，
     视觉上仍是平滑收缩，但不触发逐帧 layout */
  transition:opacity var(--t-base) ease}
.sidebar.collapsed{width:var(--side-w-c);will-change:width}
#nav{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;padding:2px 10px 10px}
#nav::-webkit-scrollbar{width:4px}
#nav::-webkit-scrollbar-thumb{background:#DDE1EE;border-radius:3px}
.brand{display:flex;align-items:center;gap:10px;padding:17px 18px 14px;flex-shrink:0}
.brand-icon{width:34px;height:34px;border-radius:11px;background:linear-gradient(135deg,#6C5CE7,#8B7CF0);
  display:flex;align-items:center;justify-content:center;flex-shrink:0;
  box-shadow:0 6px 14px rgba(108,92,231,.35)}
.brand-name{font-size:16px;font-weight:800;color:var(--ink);letter-spacing:.3px;white-space:nowrap}
.brand-name small{display:block;font-size:9.5px;color:var(--ink3);font-weight:500;letter-spacing:1.6px;margin-top:1px}
.nav-group{padding:6px 0 2px}
.nav-group-title{font-size:10.5px;color:var(--ink3);letter-spacing:1px;padding:7px 10px 5px;font-weight:700;
  white-space:nowrap}
.nav-item{display:flex;width:100%;align-items:center;gap:10px;padding:0 10px;height:36px;border-radius:9px;color:var(--ink2);
  font-size:13.2px;cursor:pointer;position:relative;margin-bottom:1px;white-space:nowrap;text-align:left;
  transition:background var(--t-fast) ease,color var(--t-fast) ease}
.nav-item .ico{width:18px;height:18px;flex-shrink:0;color:#8A90A5;transition:.12s}
.nav-item:hover{background:var(--brand-bg);color:var(--brand-d)}
.nav-item:hover .ico{color:var(--brand)}
.nav-item.active{background:var(--brand-bg);color:var(--brand-d);font-weight:700}
.nav-item.active .ico{color:var(--brand)}
.nav-item.active:before{content:'';position:absolute;left:-10px;top:7px;bottom:7px;width:3px;
  border-radius:0 3px 3px 0;background:var(--brand)}
.nav-item .txt{flex:1;overflow:hidden;text-overflow:ellipsis}
.nav-item .badge{background:var(--danger);color:#fff;font-size:10px;min-width:17px;height:17px;
  border-radius:9px;display:flex;align-items:center;justify-content:center;padding:0 5px;font-weight:700}
.side-foot{padding:8px 10px 12px;flex-shrink:0;border-top:1px solid var(--line2)}
.collapse-btn{display:flex;align-items:center;gap:8px;width:100%;height:32px;padding:0 10px;border-radius:8px;
  color:var(--ink3);font-size:12px}
.collapse-btn:hover{background:var(--line2);color:var(--ink2)}
.sidebar.collapsed{width:var(--side-w-c)}
.sidebar.collapsed .brand-name,.sidebar.collapsed .nav-group-title,.sidebar.collapsed .nav-item .txt,
.sidebar.collapsed .nav-item .badge,.sidebar.collapsed .collapse-btn span{display:none}
.sidebar.collapsed .brand{padding-left:17px}
.sidebar.collapsed .nav-item{justify-content:center;padding:0}
.sidebar.collapsed .nav-item.active:before{left:-10px}
.icon-btn{width:34px;height:34px;border-radius:9px;display:flex;align-items:center;justify-content:center;color:var(--ink2)}
.icon-btn:hover{background:var(--line2)}

.main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{height:56px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;
  gap:12px;padding:0 20px;position:sticky;top:0;z-index:20}
.topbar h2{font-size:16px;font-weight:800}
.topbar .crumb{color:var(--ink3);font-size:12px}
.topbar .spacer{flex:1}
.live-pill{display:flex;align-items:center;gap:6px;padding:4px 11px;border-radius:20px;
  font-size:11.5px;font-weight:600;background:#F5F6FB;color:var(--ink3);
  transition:background-color var(--t-slow) ease,color var(--t-slow) ease}
.live-pill .dot{width:7px;height:7px;border-radius:50%;background:#C6CAD8;
  transition:background-color var(--t-slow) ease}
.live-pill.on{background:#E8FBF3;color:#0A7A52}
.live-pill.on .dot{background:#22C55E;animation:livePulse 1.6s ease-in-out infinite}
@keyframes livePulse{0%,100%{box-shadow:0 0 0 0 rgba(34,197,94,.45)}50%{box-shadow:0 0 0 5px rgba(34,197,94,0)}}
.live-toast{position:fixed;top:66px;right:20px;z-index:999;background:#1F2340;color:#fff;
  border-radius:13px;padding:11px 17px;font-size:13px;box-shadow:0 12px 32px rgba(31,35,64,.28);
  transform:translateX(120%);transition:transform .32s cubic-bezier(.2,.9,.3,1.2);max-width:340px}
.live-toast.show{transform:translateX(0)}
.live-toast b{display:block;font-size:13px;margin-bottom:2px}
.live-toast span{opacity:.75;font-size:12px}
.admin-chip{display:flex;align-items:center;gap:8px;padding:3px 11px 3px 4px;background:#F5F6FB;border-radius:22px}
.admin-avatar{width:28px;height:28px;border-radius:50%;background:linear-gradient(135deg,#6C5CE7,#8B7CF0);
  color:#fff;display:flex;align-items:center;justify-content:center;font-size:12.5px;font-weight:700;flex-shrink:0}
.admin-chip b{font-size:12.8px;display:block}
.admin-chip span{font-size:10.5px;color:var(--ink3)}
.view{padding:16px 20px 36px;flex:1}

/* ---------- 卡片 / 栅格 ---------- */
.card{background:#fff;border-radius:12px;border:1px solid var(--line);box-shadow:0 1px 2px rgba(20,24,50,.03)}
.card-head{display:flex;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid var(--line)}
.card-head h3{font-size:13.8px;font-weight:700}
.card-head .spacer{flex:1}
.card-body{padding:15px 16px}
.grid{display:grid;gap:12px}
.g4{grid-template-columns:repeat(4,1fr)}
.g3{grid-template-columns:repeat(3,1fr)}
.g2{grid-template-columns:repeat(2,1fr)}
.g23{grid-template-columns:2fr 1fr}
.g12{grid-template-columns:1.7fr 1fr}
@media(max-width:1280px){.g4{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(2,1fr)}
  .g23,.g12{grid-template-columns:1fr}}
@media(max-width:860px){.g4,.g3,.g2{grid-template-columns:1fr}}

/* KPI 小卡（高密度，取代旧版大卡） */
.stat{padding:13px 15px;border-radius:12px;background:#fff;border:1px solid var(--line);position:relative;overflow:hidden}
.stat .k{font-size:12px;color:var(--ink3);display:flex;align-items:center;gap:6px}
.stat .v{font-size:23px;font-weight:800;margin-top:7px;letter-spacing:-.5px;line-height:1.1}
.stat .d{font-size:11.5px;color:var(--ink3);margin-top:4px}
.stat.accent{background:linear-gradient(135deg,#6C5CE7,#8272EE);border:none;color:#fff}
.stat.accent .k,.stat.accent .d{color:rgba(255,255,255,.8)}

/* 工作台待办队列 */
.queue-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:10px}
@media(max-width:1280px){.queue-grid{grid-template-columns:repeat(4,1fr)}}
.queue-chip{display:flex;flex-direction:column;gap:5px;padding:12px 13px;border-radius:11px;
  background:#FAFBFE;border:1px solid var(--line);cursor:pointer;transition:.14s;text-align:left}
.queue-chip:hover{border-color:#C9CCF5;background:var(--brand-bg);transform:translateY(-1px)}
.queue-chip .qc-top{display:flex;align-items:center;gap:7px;color:var(--ink2);font-size:12px}
.queue-chip .qc-ico{width:26px;height:26px;border-radius:8px;background:#fff;border:1px solid var(--line);
  display:flex;align-items:center;justify-content:center;color:var(--ink3)}
.queue-chip .qc-n{font-size:21px;font-weight:800;line-height:1;color:var(--ink)}
.queue-chip.has .qc-n{color:var(--warn)}
.queue-chip.danger .qc-n{color:var(--danger)}
@media(max-width:1280px){.queue-grid{grid-template-columns:repeat(4,1fr)}}

/* ---------- 表格 ---------- */
.tb-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:12.8px}
thead th{background:#F8FAFD;color:var(--ink2);font-weight:600;font-size:12px;text-align:left;
  padding:9px 12px;white-space:nowrap;border-bottom:1px solid var(--line)}
tbody td{padding:9px 12px;border-bottom:1px solid var(--line2);vertical-align:middle;white-space:nowrap}
tbody tr:hover{background:#FAFBFF}
tbody tr:last-child td{border-bottom:none}
tbody tr.bad td{background:#FEF7F6}
tbody tr.bad:hover td{background:#FDEDEA}
.cell-main{font-weight:600;color:var(--ink)}
.cell-sub{font-size:11.3px;color:var(--ink3);margin-top:2px}
.wrap-cell{white-space:normal;max-width:340px;line-height:1.55}
.nowrap{white-space:nowrap}
.right{text-align:right}
.empty{padding:42px 0;text-align:center;color:var(--ink3);font-size:13px}
.empty .e{font-size:30px;display:block;margin-bottom:9px;opacity:.45}

.tag{display:inline-flex;align-items:center;gap:3px;height:21px;padding:0 9px;border-radius:999px;
  font-size:11px;font-weight:600;white-space:nowrap;line-height:1}
.t-gray{background:#F1F3F9;color:#6B7085}
.t-blue{background:#E8F3FE;color:#0B7BC0}
.t-green{background:#E6F7EF;color:#0A8F52}
.t-orange{background:#FEF3E5;color:#B96A06}
.t-red{background:#FEEDEC;color:#C53026}
.t-purple{background:#EFEDFF;color:#6C5CE7}
.t-gold{background:#FDF6E3;color:#A67C00}

.avatar{width:28px;height:28px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;
  color:#fff;font-size:12px;font-weight:600;flex-shrink:0}
.who{display:flex;align-items:center;gap:8px}
.ops{display:flex;gap:5px;flex-wrap:wrap}

.toolbar{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-bottom:12px}
.toolbar input,.toolbar select{height:34px;border:1px solid var(--line);border-radius:8px;padding:0 11px;
  background:#fff;min-width:120px}
.toolbar input:focus,.toolbar select:focus{border-color:var(--brand)}
.toolbar .spacer{flex:1}
.toolbar .hint{font-size:12px;color:var(--ink3)}

.pager{display:flex;align-items:center;gap:7px;justify-content:flex-end;padding:11px 16px;color:var(--ink2);font-size:12px}
.pager button{height:28px;min-width:28px;padding:0 8px;border-radius:7px;background:#F1F3F9;color:var(--ink2)}
.pager button:disabled{opacity:.4;cursor:not-allowed}
.pager button.on{background:var(--brand);color:#fff}

/* ---------- 弹层 ---------- */
.modal-mask{position:fixed;inset:0;background:rgba(18,22,40,.48);display:flex;align-items:center;
  justify-content:center;z-index:80;padding:22px;backdrop-filter:blur(2px)}
.modal{background:#fff;border-radius:15px;width:100%;max-width:720px;max-height:88vh;display:flex;flex-direction:column;
  box-shadow:0 22px 64px rgba(15,18,40,.32)}
.modal.sm{max-width:440px}
.modal.lg{max-width:940px}
.modal-head{display:flex;align-items:center;gap:10px;padding:15px 19px;border-bottom:1px solid var(--line)}
.modal-head h3{font-size:15px;font-weight:700;flex:1}
.modal-head .x{width:29px;height:29px;border-radius:8px;color:var(--ink3);font-size:17px;
  display:flex;align-items:center;justify-content:center}
.modal-head .x:hover{background:#F1F3F9}
.modal-body{padding:18px 19px;overflow-y:auto}
.modal-foot{padding:12px 19px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:9px}
.kv{display:grid;grid-template-columns:92px 1fr;gap:8px 13px;font-size:12.8px}
.kv .k{color:var(--ink3)}
.kv-wide{display:grid;grid-template-columns:100px 1fr;gap:8px 13px;font-size:12.8px}
.kv-wide .k{color:var(--ink3)}
.sec-title{font-size:13px;font-weight:700;margin:17px 0 9px;display:flex;align-items:center;gap:7px}
.sec-title:first-child{margin-top:0}
.sec-title:before{content:'';width:3px;height:13px;border-radius:2px;background:var(--brand)}
.mini-table{width:100%;border-collapse:collapse;font-size:12.3px}
.mini-table th{background:#F8FAFD;color:var(--ink2);text-align:left;padding:7px 9px;font-weight:600;font-size:11.5px}
.mini-table td{padding:8px 9px;border-bottom:1px solid var(--line2)}
.chat{display:flex;flex-direction:column;gap:8px;max-height:300px;overflow-y:auto;padding:11px;
  background:#FAFBFE;border:1px solid var(--line);border-radius:11px}
.chat .m{max-width:74%;padding:8px 12px;border-radius:11px;font-size:12.6px;line-height:1.55;background:#fff;
  border:1px solid var(--line);white-space:pre-wrap;word-break:break-word}
.chat .m.me{align-self:flex-end;background:#EFEDFF;border-color:#D9D8FB;color:#332C96}
.chat .m.you{align-self:flex-start}
.chat .m .t{font-size:10.3px;color:var(--ink3);margin-top:3px}

.toast{position:fixed;left:50%;bottom:36px;transform:translateX(-50%) translateY(18px);background:#20243A;
  color:#fff;padding:10px 19px;border-radius:10px;font-size:13px;opacity:0;pointer-events:none;
  transition:.25s;z-index:200;box-shadow:0 10px 30px rgba(10,12,30,.3);max-width:72vw}
.toast.show{opacity:1;transform:translateX(-50%) translateY(0)}
.toast.err{background:#C53026}
.toast.ok{background:#0A8F52}
.loading{padding:42px;text-align:center;color:var(--ink3);font-size:13px}
.spin{width:22px;height:22px;border:2.5px solid #E4E7F1;border-top-color:var(--brand);border-radius:50%;
  margin:0 auto 11px;animation:sp .8s linear infinite}
@keyframes sp{to{transform:rotate(360deg)}}
.hint{font-size:12.2px;color:var(--ink3);line-height:1.7}
.tabs{display:flex;gap:6px;flex-wrap:wrap}
.tabs button{height:30px;padding:0 13px;border-radius:8px;background:#F1F3F9;color:var(--ink2);font-size:12.5px}
.tabs button.on{background:var(--brand);color:#fff;font-weight:600}
.sub-tabs{margin-bottom:14px;padding-bottom:12px;border-bottom:1px solid var(--line);gap:10px}
.sub-tabs button{height:34px;padding:0 16px;font-size:13.5px}
.danger-box{background:#FEF6F5;border:1px solid #FBD9D5;border-radius:11px;padding:14px;color:#8A2C24;
  font-size:12.8px;line-height:1.75}

/* ---------- 客服工作台 ---------- */
.cs-layout{display:grid;grid-template-columns:300px 1fr;gap:12px;align-items:start}
@media(max-width:1100px){.cs-layout{grid-template-columns:1fr}}
.cs-side{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:hidden;
  display:flex;flex-direction:column;height:calc(100vh - 104px)}
.cs-side .cs-filter{padding:10px 11px;border-bottom:1px solid var(--line);display:flex;gap:6px;flex-wrap:wrap}
.cs-side .cs-filter button{height:26px;padding:0 10px;border-radius:7px;background:#F1F3F9;color:var(--ink2);font-size:11.8px}
.cs-side .cs-filter button.on{background:var(--brand);color:#fff;font-weight:600}
.cs-list{overflow-y:auto;flex:1}
.cs-item{padding:10px 12px;border-bottom:1px solid var(--line2);cursor:pointer;display:flex;gap:9px;transition:.12s}
.cs-item:hover{background:#FAFBFE}
.cs-item.on{background:var(--brand-bg)}
.cs-item .cs-main{flex:1;min-width:0}
.cs-item .cs-top{display:flex;align-items:center;gap:6px}
.cs-item .cs-nick{font-weight:600;font-size:12.8px;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cs-item .cs-time{font-size:10.8px;color:var(--ink3);white-space:nowrap}
.cs-item .cs-last{font-size:11.8px;color:var(--ink3);margin-top:3px;overflow:hidden;
  text-overflow:ellipsis;white-space:nowrap}
.cs-dot{min-width:17px;height:17px;border-radius:9px;background:var(--danger);color:#fff;font-size:10.3px;
  display:inline-flex;align-items:center;justify-content:center;padding:0 5px;font-weight:700}
.cs-panel{background:#fff;border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;
  height:calc(100vh - 104px);overflow:hidden}
.cs-head{display:flex;align-items:center;gap:10px;padding:11px 15px;border-bottom:1px solid var(--line)}
.cs-head .cs-info{flex:1;min-width:0}
.cs-head .cs-info b{font-size:14px}
.cs-head .cs-info div{font-size:11.3px;color:var(--ink3);margin-top:2px}
.cs-msgs{flex:1;overflow-y:auto;padding:15px;background:#FAFBFE;display:flex;flex-direction:column;gap:10px}
.bubble{max-width:74%;padding:9px 13px;border-radius:12px;font-size:13px;line-height:1.55;white-space:pre-wrap;
  word-break:break-word;box-shadow:0 1px 2px rgba(20,24,50,.05)}
.bubble .bt{font-size:10.3px;opacity:.62;margin-top:4px}
.bubble.me{align-self:flex-end;background:linear-gradient(135deg,#6C5CE7,#8272EE);color:#fff;border-bottom-right-radius:4px}
.bubble.you{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.bubble.system{align-self:center;background:#EEF1F6;color:var(--ink2);font-size:11.3px;padding:5px 12px;border-radius:20px}
.cs-quick{display:flex;gap:6px;flex-wrap:wrap;padding:9px 13px 0}
.cs-quick button{height:25px;padding:0 10px;border-radius:7px;background:#F1F3F9;color:var(--ink2);font-size:11.8px}
.cs-quick button:hover{background:#E8EBF4;color:var(--brand)}
.cs-input{display:flex;gap:8px;align-items:flex-end;padding:10px 13px 13px}
.cs-input textarea{flex:1;height:66px;border:1px solid var(--line);border-radius:10px;padding:9px 12px;
  background:#FAFBFD;resize:none;line-height:1.55}
.cs-input textarea:focus{border-color:var(--brand);background:#fff}
.cs-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--ink3);gap:7px}

/* ---------- 角色权限 ---------- */
.role-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}
@media(max-width:1280px){.role-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:860px){.role-grid{grid-template-columns:1fr}}
.role-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:15px;display:flex;
  flex-direction:column;gap:10px;transition:.15s}
.role-card:hover{box-shadow:0 8px 22px rgba(20,24,50,.07);transform:translateY(-1px)}
.role-card .rc-top{display:flex;align-items:center;gap:10px}
.role-card .rc-ico{width:35px;height:35px;border-radius:10px;background:var(--brand-bg);
  display:flex;align-items:center;justify-content:center;font-size:16px}
.role-card .rc-name{font-size:14px;font-weight:700}
.role-card .rc-desc{font-size:12px;color:var(--ink3);line-height:1.6;min-height:32px}
.role-card .rc-meta{font-size:11.3px;color:var(--ink2);display:flex;gap:7px;flex-wrap:wrap;align-items:center}
.role-card .rc-ops{display:flex;gap:7px;border-top:1px solid var(--line);padding-top:10px}
.perm-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}
@media(max-width:860px){.perm-grid{grid-template-columns:1fr}}
.perm-box{border:1px solid var(--line);border-radius:10px;padding:11px 13px;background:#FAFBFD}
.perm-box h4{font-size:12.3px;color:var(--ink2);margin-bottom:8px;font-weight:700}
.perm-row{display:flex;align-items:center;gap:8px;padding:4.5px 0;font-size:12.5px;cursor:pointer}
.perm-row input{width:15px;height:15px;accent-color:var(--brand);cursor:pointer}
.perm-row span.k{color:var(--ink3);font-size:10.5px;margin-left:auto;font-family:monospace}
.perm-all{display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--ink2);margin-bottom:11px}
.perm-all input{width:15px;height:15px;accent-color:var(--brand)}

/* ---------- 账号 / 批量 ---------- */
.ck{width:15px;height:15px;accent-color:var(--brand);cursor:pointer}
.tagchip{display:inline-flex;align-items:center;gap:4px;height:20px;padding:0 8px;border-radius:6px;
  background:#EFEDFF;color:#6C5CE7;font-size:11px;font-weight:600}
.tagchip.gray{background:#F1F3F9;color:#6B7085}
.note-item{display:flex;gap:9px;padding:8px 0;border-bottom:1px dashed #EEF0F6;font-size:12.4px;align-items:flex-start}
.note-item:last-child{border-bottom:none}
.note-item .nt-time{color:var(--ink3);font-size:10.8px;white-space:nowrap;padding-top:1px}
.note-item .nt-txt{flex:1;line-height:1.55}
.note-item .nt-op{color:var(--ink3);font-size:10.8px;white-space:nowrap}
.batch-bar{display:flex;align-items:center;gap:9px;flex-wrap:wrap;background:var(--brand-bg);
  border:1px solid #D9D8FB;border-radius:10px;padding:9px 13px;margin-bottom:11px;font-size:12.6px}
.batch-bar b{color:var(--brand)}
.tag-list{display:flex;gap:5px;flex-wrap:wrap}
.tag-chip{display:inline-flex;align-items:center;gap:5px;background:#EFEDFF;color:#6C5CE7;border-radius:7px;
  padding:3px 9px;font-size:11.3px}

/* ---------- 订单时间轴 / 协商 ---------- */
.timeline{margin:5px 0 4px;padding-left:4px}
.tl-item{position:relative;padding:0 0 13px 20px;border-left:2px solid #E7EAF3;margin-left:5px}
.tl-item:last-child{padding-bottom:2px}
.tl-dot{position:absolute;left:-7px;top:3px;width:10px;height:10px;border-radius:50%;background:#6C5CE7;
  border:2px solid #fff;box-shadow:0 0 0 1px rgba(108,92,231,.35)}
.tl-item.warn .tl-dot{background:#FF8A3D;box-shadow:0 0 0 1px rgba(255,138,61,.35)}
.tl-item.ok .tl-dot{background:#12B76A;box-shadow:0 0 0 1px rgba(18,183,106,.35)}
.tl-item.bad .tl-dot{background:#F04438;box-shadow:0 0 0 1px rgba(240,68,56,.35)}
.tl-body{font-size:12.6px;line-height:1.55;color:var(--ink)}
.tl-body .hint{margin-top:2px}
.nego-box{border:1px solid #E7EAF3;border-radius:10px;padding:11px 13px;margin:8px 0;background:#FAFBFE}
.nego-box.warn{background:#FFF7F0;border-color:#FED9B8}
.nego-box.bad{background:#FFF3F3;border-color:#FBC9C9}
.nego-box.ok{background:#F1FBF6;border-color:#B7EBCD}
.nego-box .nb-head{display:flex;justify-content:space-between;align-items:center;font-weight:600;margin-bottom:6px;font-size:12.8px;gap:8px}
.nego-box .nb-row{font-size:12.3px;color:var(--ink2);line-height:1.7}
.nego-box .nb-ops{margin-top:9px;display:flex;gap:7px;flex-wrap:wrap}
.eff-list{margin:7px 0 0;padding-left:18px;font-size:12.4px;color:#0A8F52;line-height:1.8}
.risk-opt{display:flex;flex-direction:column;gap:7px}
.risk-opt label{display:flex;align-items:center;gap:9px;padding:9px 12px;border:1px solid var(--line);
  border-radius:9px;cursor:pointer;font-size:13px;transition:.12s}
.risk-opt label:hover{border-color:#C9CCF5;background:#FAFBFE}
.risk-opt label.on{border-color:var(--brand);background:var(--brand-bg)}
.risk-opt label input{accent-color:var(--brand);width:15px;height:15px}
.risk-opt .ro-tone{margin-left:auto;font-size:10.8px;color:var(--ink3)}

/* ---------- 实名认证 ---------- */
.shot-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:11px}
.shot{border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#F8FAFD}
.shot .sh-h{display:flex;align-items:center;justify-content:space-between;padding:7px 10px;font-size:11.8px;
  color:var(--ink2);border-bottom:1px solid var(--line);background:#fff}
.shot .sh-b{height:150px;display:flex;align-items:center;justify-content:center;color:var(--ink3);font-size:12px}
.shot .sh-b img{width:100%;height:150px;object-fit:cover;display:block;cursor:zoom-in}
.verify-checks{display:flex;gap:7px;flex-wrap:wrap}
.vchk{display:inline-flex;align-items:center;gap:5px;border-radius:7px;padding:4px 10px;font-size:11.8px;
  background:#EAF7F0;color:#0A8F52;border:1px solid #CBEBDC}
.vchk.bad{background:#FDECEB;color:#C53026;border-color:#F7D3D0}
.reason-list{display:flex;gap:7px;flex-wrap:wrap;margin-top:8px}
.reason-chip{border:1px solid var(--line);background:#fff;border-radius:7px;padding:5px 10px;font-size:11.8px;
  cursor:pointer;color:var(--ink2)}
.reason-chip:hover{border-color:var(--brand);color:var(--brand)}
.reason-chip.on{border-color:var(--brand);background:var(--brand-bg);color:var(--brand);font-weight:600}
.liveness-box{display:flex;align-items:center;gap:13px;background:var(--brand-bg);border:1px solid #D9D8FB;
  border-radius:10px;padding:11px 13px}
.liveness-box .lv-score{font-size:25px;font-weight:800;color:var(--brand);line-height:1}
.liveness-box .lv-meta{font-size:12px;color:var(--ink2);line-height:1.7}
.img-viewer{position:fixed;inset:0;background:rgba(16,18,32,.82);display:flex;align-items:center;
  justify-content:center;z-index:99;cursor:zoom-out}
.img-viewer img{max-width:92vw;max-height:92vh;border-radius:10px;box-shadow:0 18px 50px rgba(0,0,0,.45)}
.no-perm{padding:56px 0;text-align:center;color:var(--ink3)}
.no-perm .e{font-size:38px;display:block;margin-bottom:11px}
.row-chk{width:15px;height:15px;accent-color:var(--brand);cursor:pointer;vertical-align:middle}

/* ---------- 增长运营 ---------- */
.field-row{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}
@media(max-width:860px){.field-row{grid-template-columns:1fr}}
.img-field{display:flex;gap:13px;align-items:center;margin-bottom:13px}
.img-prev{width:160px;height:88px;border-radius:10px;background-color:#F1F3F9;
  background-position:center;background-size:cover;background-repeat:no-repeat;
  border:1px solid var(--line);flex-shrink:0}
.img-field .cell-sub{margin-top:6px}
.banner-list{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}
@media(max-width:1200px){.banner-list{grid-template-columns:1fr}}
.banner-row{display:flex;gap:13px;background:#fff;border:1px solid var(--line);border-radius:12px;
  padding:11px;transition:.15s}
.banner-row:hover{box-shadow:0 8px 22px rgba(20,24,50,.07);transform:translateY(-1px)}
.banner-thumb{width:176px;height:96px;border-radius:10px;flex-shrink:0;background-color:#F1F3F9;
  background-position:center;background-size:cover;background-repeat:no-repeat;
  display:flex;align-items:flex-end;padding:9px;overflow:hidden}
.banner-thumb .bt{color:#fff;text-shadow:0 1px 6px rgba(0,0,0,.3)}
.banner-thumb .bt b{font-size:13px;display:block}
.banner-thumb .bt span{font-size:10.8px;opacity:.94;display:block;margin-top:2px}
.banner-meta{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}
.banner-row .ops{flex-shrink:0;align-self:flex-start}
.check-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-top:2px}
.chk{display:flex;align-items:center;gap:8px;padding:8px 11px;border:1px solid var(--line);border-radius:9px;
  font-size:12.8px;cursor:pointer;background:#FAFBFD;transition:.12s}
.chk:hover{border-color:#C9CCF5}
.chk:has(input:checked){border-color:var(--brand);background:var(--brand-bg);color:var(--brand);font-weight:600}
.chk input{accent-color:var(--brand);width:15px;height:15px}

/* ---------- 漏斗 / 排行 ---------- */
.funnel{display:flex;flex-direction:column;gap:9px;padding:4px 2px 6px}
.f-step{display:flex}
.f-bar{min-width:200px;max-width:100%;height:40px;border-radius:8px;color:#fff;display:flex;
  align-items:center;justify-content:space-between;padding:0 14px;font-size:12.8px;
  background:linear-gradient(90deg,#6C5CE7,#8B7CF0);box-shadow:0 4px 12px rgba(108,92,231,.2);
  /* 漏斗条宽度动画改为 GPU 友好的 transform:scaleX（JS 侧设 --rx / transform-origin:left） */
  transform-origin:left center;transform:scaleX(var(--rx,1));
  transition:transform .45s ease;will-change:transform}
.f-step:nth-child(2) .f-bar{background:linear-gradient(90deg,#2F80ED,#36C5F0);box-shadow:0 4px 12px rgba(47,128,237,.2)}
.f-step:nth-child(3) .f-bar{background:linear-gradient(90deg,#17B26A,#0BA5A4);box-shadow:0 4px 12px rgba(23,178,106,.2)}
.f-step:nth-child(4) .f-bar{background:linear-gradient(90deg,#FF8A3D,#FF5A6E);box-shadow:0 4px 12px rgba(255,90,110,.2)}
.f-bar b{font-weight:600}
.f-bar span{font-size:11px;background:rgba(255,255,255,.24);border-radius:6px;padding:1px 9px;font-weight:600}
.rank{display:flex;flex-direction:column;gap:10px}
.rank-row{display:flex;align-items:center;gap:10px}
.rank-no{width:21px;height:21px;border-radius:7px;background:#F1F3F9;color:var(--ink2);font-size:11px;
  display:flex;align-items:center;justify-content:center;font-weight:700;flex-shrink:0}
.rank-row:nth-child(1) .rank-no{background:#FDF3D8;color:#A67C00}
.rank-row:nth-child(2) .rank-no{background:#EEF1F6;color:#6B7085}
.rank-row:nth-child(3) .rank-no{background:#FBEEE4;color:#B96A06}
.rank-bar{height:6px;border-radius:3px;background:#EEF0F7;flex:1;overflow:hidden}
.rank-bar i{display:block;height:100%;border-radius:3px;background:linear-gradient(90deg,#8B7CF0,#6C5CE7)}

/* ---------- 增长：Banner 卡片 ---------- */
.banner-card{overflow:hidden;padding:0}
.bn-thumb{position:relative;height:132px;display:flex;align-items:center;justify-content:center;overflow:hidden}
.bn-thumb img{position:absolute;inset:0;width:100%;height:100%;object-fit:cover}
.bn-fake{text-align:center;color:#fff;text-shadow:0 1px 8px rgba(0,0,0,.28);padding:0 16px}
.bn-fake b{font-size:16px;display:block}
.bn-fake span{font-size:11.5px;opacity:.95;display:block;margin-top:4px}
.bn-sort{position:absolute;top:8px;right:8px;background:rgba(0,0,0,.34);color:#fff;font-size:10.5px;
  border-radius:6px;padding:2px 8px}
.bn-body{padding:11px 13px 13px}
.bn-title{font-weight:700;font-size:13.5px;margin-bottom:6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bn-meta{display:flex;gap:5px;flex-wrap:wrap;margin-bottom:5px}
.bn-ops{display:flex;gap:6px;margin-top:9px}
.chk-line{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--ink2);cursor:pointer}
.chk-line input{accent-color:var(--brand);width:15px;height:15px}

/* ---------- 增长：推送记录 ---------- */
.push-item{padding:10px 2px;border-bottom:1px dashed #EEF0F6}
.push-item:last-child{border-bottom:none}
.pi-top{display:flex;align-items:center;gap:8px;font-size:13px}
.pi-body{font-size:12.3px;color:var(--ink2);line-height:1.6;margin:4px 0;
  white-space:normal;word-break:break-all}

/* ---------- 增长：分类管理 ---------- */
.cat-card{margin-bottom:11px}
.cat-head{display:flex;align-items:center;gap:10px}
.cat-head .spacer{flex:1}
.cat-icon{font-size:21px}
.cat-subs{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px;padding-top:10px;border-top:1px dashed #EEF0F6}
.subchip{display:inline-flex;align-items:center;gap:4px;background:#F4F5FA;border:1px solid #E8EAF2;
  color:var(--ink2);border-radius:8px;padding:5px 7px 5px 11px;font-size:12.2px}
.subchip button{border:0;background:none;cursor:pointer;color:var(--ink3);font-size:14px;line-height:1;
  width:18px;height:18px;border-radius:50%;padding:0}
.subchip button:hover{background:#FEEDEC;color:#C53026}

/* ---------- 增长：城市 ---------- */
.city-group{display:flex;gap:14px;align-items:flex-start;padding:4px 0}
.cg-prov{width:120px;flex-shrink:0;font-weight:700;font-size:13.5px;padding-top:5px}
.cg-cities{flex:1;display:flex;gap:8px;flex-wrap:wrap}
.city-chip{display:inline-flex;align-items:center;gap:5px;background:#fff;border:1px solid var(--line);
  border-radius:8px;padding:5px 7px 5px 11px;font-size:12.5px;color:var(--ink)}
.city-chip.off{background:#F4F5F8;color:var(--ink3)}
.ci-act{border:1px solid var(--line);background:#FAFBFD;border-radius:6px;height:20px;padding:0 7px;
  font-size:10.8px;cursor:pointer;color:var(--ink2)}
.ci-act:hover{border-color:var(--brand);color:var(--brand)}
.ci-act.del:hover{border-color:#F04438;color:#F04438}

/* ---------- 漏斗（宽度百分比版） ---------- */
.fn-row{height:38px;width:100%;min-width:130px;border-radius:8px;
  background:linear-gradient(90deg,#6C5CE7,#8B7CF0);color:#fff;display:flex;align-items:center;
  justify-content:space-between;padding:0 14px;font-size:12.5px;
  transform-origin:left center;transform:scaleX(var(--rx,1));
  transition:transform .4s ease;will-change:transform}
.fn-row:nth-child(2){background:linear-gradient(90deg,#2F80ED,#36C5F0)}
.fn-row:nth-child(3){background:linear-gradient(90deg,#17B26A,#0BA5A4)}
.fn-row:nth-child(4){background:linear-gradient(90deg,#FF8A3D,#FF5A6E)}
.fn-row b{font-weight:600;font-size:12px}

/* ---------- 调度 ---------- */
.dsp-wait{font-size:18px;font-weight:800;line-height:1.1}
/* 窄屏（笔记本分屏 / 小窗口）：侧栏默认收起为图标条。
   此前这里把文字 display:none 且 .sidebar 写死 68px，导致点「展开侧栏」
   只去掉 .collapsed class 也没用 —— 68px 来自这条媒体查询，优先级与 .sidebar 同级
   且写在文件末尾，后面的 .sidebar 不再覆盖它。结果：按钮点了没反应，
   32 个菜单项永远只有图标没有文字，用户只能靠记忆定位。
   改为：窄屏下用 body.nav-open 显式展开，媒体查询不再写死宽度。 */
@media(max-width:960px){
  .sidebar{width:var(--side-w-c)}
  .brand-name,.nav-group-title,.nav-item .txt,.nav-item .badge,.collapse-btn span{display:none}
  .nav-item{justify-content:center;padding:0}
  #btn-expand{display:flex}
  /* 用户主动展开时恢复文字与完整宽度 */
  body.nav-open .sidebar{width:var(--side-w)}
  body.nav-open .brand-name,
  body.nav-open .nav-group-title,
  body.nav-open .nav-item .txt,
  body.nav-open .nav-item .badge,
  body.nav-open .collapse-btn span{display:revert}
  body.nav-open .nav-item{justify-content:flex-start;padding:0 10px}
  /* 展开态盖住内容区，避免窄屏下把主内容挤到不可用宽度 */
  body.nav-open .sidebar{position:fixed;left:0;top:0;bottom:0;box-shadow:6px 0 18px rgba(20,24,40,.14)}
}

/* ---------- 无障碍：尊重系统的「减少动态效果」 ---------- */
/* 此前全站 0 处 prefers-reduced-motion，而 livePulse / spin 都是 infinite 循环动画 */
@media (prefers-reduced-motion: reduce){
  .live-pill.on .dot,
  .spin,
  [class*="pulse"],
  [style*="pulse"]{animation:none !important}
  .modal-mask,.modal,.view-fade,#th-content,.img-viewer{animation:none !important}
  *,*::before,*::after{
    transition-duration:.01ms !important;
    transition-delay:0s !important;
    animation-duration:.01ms !important;
    animation-iteration-count:1 !important;
    scroll-behavior:auto !important;
  }
}